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National Vehicle Protection Services Reviews

National Vehicle Protection Services received a 4.0 out of 5.0 stars in our comprehensive review based on its reputation, coverage, cost, and customer experience.

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12/16/2023 10:06 PM

National Vehicle Protection Services offers extended service contracts that can cover a range of repairs. However, the company doesn’t have a great track record for customer service. Let’s get into the details to see if it’s worth buying an extended auto warranty from National Vehicle Protection Services.

We’ve reviewed a number of the best extended car warranty companies to help drivers through the shopping process. If you’re in the market for an extended warranty, get a few free quotes from leading providers to find the best option for you.

Endurance
4.5
Reputation: 4.5/5.0
Coverage: 5.0/5.0
Price: 4.5/5.0
Customer Experience: 4.5/5.0
idée Endurance is our first choice for extended warranties
  • Best Plan Offerings
  • Mileage Covered: 200,000 miles on the odometer
  • Free Cancellation: Full refund within 30 days
  • Plan Options: 6 different plans to choose from
  • Longest Plan Term: Up to 8 years
  • Discounts: $300 same-day signup discount, $250 shopping voucher, and others
Plan coverage includes Endurance Elite perks™
Exclusionary plan One-year membership for free
Powertrain plan Tire repair and replacement
Maintenance coverage with Endurance Advantage Key fob replacement
Roadside assistance Total loss protection
Towing Collision discount
Rental car $250 rewards voucher
Trip interruption coverage Endurance Protect app

National Vehicle Protection Pros And Cons

Pros Three choices for coverage Claims paid directly to repair shop Perks including towing and roadside assistance Repair facilities nationwide
Cons No sample contracts online Pattern of consumer complaints with the BBB

National Vehicle Protection Services Review: 4.0 Stars

National Vehicle Protection Services offers a basic range of coverage options, but it doesn’t have a good reputation for customer service. The company also does not offer trip interruption as a benefit, which most providers include. Based on our findings, we recommend looking at plans from top reputable extended car warranty companies instead.

Review CategoryRatings Score
Reputation3.5
Coverage4.0
Price4.5
Customer Experience3.5
Overall Rating4.0

About National Vehicle Protection Services

National Vehicle Protection Services is a third-party vehicle service contract provider based out of Saint Charles, Missouri. It has been in business since 2007 and sells plans to drivers across the U.S. via its website and through direct mail.

The coverage options from National Vehicle Protection Services are fairly standard. There are three basic plans, plus a few ways to customize coverage.

The company has a C+ rating from the Better Business Bureau (BBB) and has received a 2.3 out of 5-star rating from customers. However, the BBB has issued an alert that warns customers about high-pressure sales tactics and deceptive advertising, and many of the negative complaints National Vehicle Protection Services has received mention those issues.

National Vehicle Protection Services WarrantyCore PlanCore Plus PlanCore Elite PlanComprehensive PlanComplete Plan
Engine

Transmission
Water pump
Drive axle/differential

✓**

Air conditioning
Electrical✓*
Starter
Alternator
Brakes✓**✓**
Fuel system✓**✓**
Navigation✓**✓**
Back-up camera✓**✓**

*Only covers select system components.

**Available as add-on coverage.

The National Vehicle Protection Services Complete plan is an exclusionary warranty that covers every vehicle part, except for a list of exclusions. To make the list of exclusions shorter, you can upgrade your plan to cover things like the GPS, perimeter warning systems, factory-installed audio, and heated seats.

Here are some example exclusions:

  • Alignments and other adjustments
  • Damage from lack of maintenance, accidents, or the environment
  • Cosmetic damage
  • Routine or preventative maintenance
  • Wear items like brake pads and filters
  • General wear and tear, except in extreme cases

Remember, a vehicle service contract covers mechanical breakdowns to factory-installed components. It doesn’t cover maintenance, but you can always get prepaid service plans from other providers.

National Vehicle Protection Services Perks

All National Vehicle Protection Services plans come with roadside assistance, towing, and rental car coverage. Exact allowances and limits vary by contract.


Cost Of National Vehicle Protection Services

National Vehicle Protection Services does not have sample pricing online, but our research team was able to find a few customer reviews in which drivers disclosed how much their plans cost. One driver reported paying $4,744 for a plan. Another said they were quoted $249 as a down payment, then $155 per month. Although neither driver specified which plan they chose, a $155 monthly payment is a bit high compared to what we’ve seen from leading extended warranty providers.

The price of an extended warranty is typically determined by your vehicle’s make, age, and mileage. A higher mileage car will typically cost more to repair, so warranty prices will also be higher. The make and model also matter, because certain cars are known to have higher repair costs than others. An Audi extended warranty would cost more than a Mazda extended warranty, for example.

Additionally, the price of coverage will depend on the plan and deductible you choose. All plans from National Vehicle Protection Services hold a $100 deductible. This streamlines the quotes process, but it also means that you won’t be able to opt for a higher deductible to lower the overall cost of the warranty.


How National Vehicle Protection Services Works

National Vehicle Protection Services processes quotes over the phone. If you can’t call, you can fill out a basic contact form online to request a call. There is no instant quote option via the company’s website. When you call, be prepared to give the make, model, and mileage of your vehicle. Also, have your vehicle identification number (VIN) on hand.

When your vehicle breaks down, you can have repairs made at any shop certified by the National Institute for Automotive Service Excellence (ASE®). Once you bring your car into the shop, the first thing you should do is contact the National Vehicle Protection Services claims department to have repairs authorized before work is started. After your car is fixed, National Vehicle Protection Services will pay approved claims directly to the repair shop, so you’ll just have to pay your $100 deductible.

According to customer reviews on the BBB, you can cancel a contract within 30 days for a full refund, but you should be prepared for the representative to work hard at getting you to keep your plan. However, the National Vehicle Protection Services website does not list a guarantee period, and it also doesn’t mention transferability.


National Vehicle Protection Services Reviews

National Vehicle Protection Services has a C+ rating from the BBB. However, it has about the same number of complaints as reviews. Positive reviews mention paid claims, while negative ones mention aggressive salespeople and advertising. Here are a couple of example reviews from the BBB:

“My elderly mother (93) is constantly being harassed with letters seeking her purchase of a vehicle service plan. Mom does not drive or own a vehicle. These contacts cause stress and anxiety with her…”
– William R., BBB

“Three different service shops that work on my vehicle said that this was the easiest warranty claims service that they ever had to deal with. Pleasant to work with, and money sent… immediately.”
– Joe K., BBB

Advertising Issues

Many of the negative reviews and complaints about National Vehicle Protection Services are about aggressive mailers and warranty expiration notices. The mailers have the appearance of an official document with a case identification number and expiration date. In reality, they don’t have anything to do with the recipient’s actual vehicle or its warranty status.

A number of extended warranty companies use this marketing technique, unfortunately. But responding to mailers like these isn’t the best way to buy an extended service contract in general.

BBB Alert For National Vehicle Protection Services

The BBB has received complaints about National Vehicle Protection Services representatives using high-pressure sales tactics on phone calls. Customers have also said the company led them to believe they were dealing with their car’s official warranty department. The BBB has issued a notice about these complaints and advises consumers to use caution when thinking about doing business with this company.

In 2018, National Vehicle Protection Services responded to the BBB and said it had created a new compliance department and was working on training representatives. However, complaints about its advertising continued into 2020.


Top Recommendations For Extended Car Warranties

It’s always a good idea to shop from multiple companies, because extended car warranty prices and coverage can vary widely. Our review team analyzed each of the industry’s major providers and determined that Endurance and CARCHEX offer some of the top warranties on the market.

Endurance: 4.5 Stars

Endurance offers six different coverage plans and many added benefits, which is why we’ve recognized it as the Best Plan Offerings. Each plan comes with one year free of Elite Benefits, which includes roadside assistance, total loss protection, collision discount, tire repair/replacement, key fob replacement, and the Endurance mobile app.

Endurance has been around for 15 years and is a direct warranty provider. It has a 3.7 star customer rating based on over 8,700 Trustpilot reviews, which shows drivers are generally happy with their Endurance experience.

You can read more in our complete Endurance warranty review and get a free quote by clicking below.

CARCHEX: 4.4 Stars

CARCHEX is a great option for older vehicles because it offers coverage up to 250,000 miles. The company has five vehicle protection plan options, and each comes with roadside assistance, trip interruption, and rental car coverage benefits.

CARCHEX is endorsed by industry leaders like Kelley Blue Book, Edmunds.com, CARFAX, and RepairPal. It also has an A+ rating from the BBB, which bodes well for its trustworthiness and customer satisfaction.

Learn more about the provider in our full CARCHEX review. To see what a CARCHEX extended warranty would cost for your vehicle, use the buttons below.

How We Rate Warranty Providers

Our review process aims to deliver consistent and unbiased assessments of extended auto warranty providers. While there are multiple qualities that make a warranty company successful, our review team focuses on those we believe are the most important for consumers:

  • Reputation: It’s important that an extended car warranty company is able to meet its claims obligations. Companies with a strong rating from the Better Business Bureau (BBB) and a long history of reliable service score well in this category. We also evaluate the availability and transparency of each company’s contracts, as well as whether each provider offers a money-back guarantee.
  • Coverage: Our team of experts looks at the number of extended warranty plans available, as well as term limits, exclusions, and added benefits like roadside assistance. Ratings also take into account the availability of maintenance coverage.
  • Cost: Cost can be difficult to compare between providers because so many factors impact vehicle service contract pricing. To determine our cost score, we perform a secret shopper analysis for a variety of vehicles and plans and consider available deductibles.
  • Customer Experience: We listen to real customer sales calls and comb through reviews on sites like the BBB to learn about customer experiences. Warranty companies with a low volume of complaints score well in this area. We also consider the availability of mobile apps and chat features.

View Pricing from our #1 Provider – Endurance

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