Advisor

Content on Jalopnik Advisor is commercial in nature and independent of Jalopnik Editorial and Advertising. Jalopnik Advisor content is free to consumers and always will be, however we and our partners may be compensated if you purchase a product or service through the links on this website.

Concord Auto Protect Extended Warranty Review

Looking to buy an extended warranty from Concord Auto Protect? Read our team’s review on Concord auto warranty plans, costs, and customer reviews.

Invalid Zip Code

With our #1 rated provider,

888-570-8415

12/19/2023 01:35 PM
Endurance
4.5
Reputation: 4.5/5.0
Coverage: 5.0/5.0
Price: 4.5/5.0
Customer Experience: 4.5/5.0
idée Endurance is our first choice for extended warranties
  • Best Plan Offerings
  • Mileage Covered: 200,000 miles on the odometer
  • Free Cancellation: Full refund within 30 days
  • Plan Options: 6 different plans to choose from
  • Longest Plan Term: Up to 8 years
  • Discounts: $300 same-day signup discount, $250 shopping voucher, and others
Plan coverage includes Endurance Elite perks™
Exclusionary plan One-year membership for free
Powertrain plan Tire repair and replacement
Maintenance coverage with Endurance Advantage Key fob replacement
Roadside assistance Total loss protection
Towing Collision discount
Rental car $250 rewards voucher
Trip interruption coverage Endurance Protect app

Key Takeaways:

  • Concord Auto Protect offers three extended warranty plans: Premium, Advanced, and Powertrain.
  • Overall costs for a Concord extended warranty range from $1,008 to $1,908, according to our quotes.
  • All plans come with roadside assistance, trip interruption, and rental car reimbursement.

Pros And Cons

Pros 24/7 live customer support Payments handled directly between the repair facility and Concord Auto Protect 30-day money-back guarantee Fully transferable plans
Cons Only three plan choices Fewer years of experience than many competitors

Concord Auto Protect Review

3.9

The Bottom Line

While Concord Auto Protect hasn’t been in the extended warranty business long, its record of positive customer reviews and fairly affordable protection plans makes it a provider worth looking into.

Concord offers affordable and easy-to-use plans across the United States, and we find that it’s a particularly good choice for those with luxury vehicles. In this review, we’ll dive into Concord Auto Protect’s coverage plans, pricing, customer reviews, and reputation. You can also check out our list of the best extended warranty companies.


About Concord Auto Protect

Based in King of Prussia, Pennsylvania, Concord Auto Protect has offered extended warranty plans since 2013. Many reviews reflect Concord’s stellar service, as the warranty provider has high ratings from the Better Business Bureau (BBB) and Trustpilot.


Cost Of A Concord Auto Protect Extended Warranty

Concord is one of the most affordable companies we’ve reviewed. Drivers could save on the total cost of an extended car warranty with Concord Auto Protect by paying up front or taking advantage of its payment plans with no interest.

To give you an idea of what you may pay, here are some quotes we collected for several types of vehicles across the three protection plans. All levels of coverage have a $100 deductible per service.

Protection PlanVehicle DetailsVehicle MileageTerm LimitsMonthly Payment*Total Price
Premium2020 Toyota Corolla30,000 miles5 years/75,000 miles$32$1,152
Premium2017 Chevrolet Silverado50,000 miles5 years/60,000 miles$53$1,908
Advanced2017 Honda CR-V100,000 miles5 years/60,000 miles$49$1,750
Powertrain2017 Ford Explorer45,000 miles5 years/75,000 miles$48$1,728
Powertrain2016 Chevrolet Equinox90,000 miles5 years/100,000 miles$50$1,800

*All payments are for 36 months.

Factors That Affect Extended Warranty Costs

We recommend getting personalized quotes from Concord Auto Protect since extended warranty costs take into account various factors.
Your car warranty price will depend on your car’s:

  • Make
  • Model
  • Age
  • Mileage
  • The vehicle coverage plan you opt for.

Concord Auto Protect Extended Warranty Coverage

Concord Auto Protect has three tiers of coverage options to choose from: Premium, Advanced, and Powertrain. The company’s website doesn’t specify how long each plan lasts, but quotes we’ve collected for plans run up to 5 years/100,000 miles. Parts and labor are covered under each plan.

Here’s a breakdown of what each plan covers:

Covered PartPremiumAdvancedPowertrain
Engine
Transmission
Drive axle
Electrical
AWD / 4 x 4
Cooling
Brakes
Steering
Heating
Air conditioning
Fuel system
Anti-lock brakes
High-tech electronics
Turbo/supercharger
Rear suspension
Front suspension

The parts listed are not the only parts the Premium plan covers. Since Premium is exclusionary coverage or a bumper-to-bumper warranty, anything not listed in the contract is covered. The Premium plan is most similar to a factory warranty or manufacturer’s warranty, and works best for newer vehicles with less mileage.

The Powertrain plan from Concord is a cost-effective basic coverage plan that can be good for cars over 100,000 miles. The Advanced plan covers a little more than the powertrain warranty.

Additional Benefits

Like most extended car warranty companies, Concord Auto Protect includes these services in its plans:

  • 24-hour roadside assistance
  • Trip interruption coverage
  • Towing services
  • Rental car reimbursement

How Concord Auto Protect Extended Warranties Work

Whichever Concord Auto Protect plan you sign up for, you can have your car serviced at any repair shop certified by the National Institute for Automotive Service Excellence (ASE). Once you’ve arrived at your ASE-certified repair facility of choice, the claims process is simple:

  1. You’ll give your Concord Auto Protect information to the shop.
  2. The staff can connect with Concord Auto Protect directly over the phone.
  3. Concord will pay for covered repairs at the time of service.
  4. You won’t need to front the money for repairs, but there will still be a deductible for any covered service.

Concord promises no paperwork or limit to the amount of claims you can file, as well as no “pay now, reimburse later” policy. Without fronting the money for repairs or dealing with tedious paperwork, a speedy claims process seems likely for Concord customers.

Getting Quotes

To get a free quote, you can go online at ConcordAutoProtect.com or call 888-399-2811. The process is simple and quick, but you’ll have to give your contact information. Concord Auto Protect has an immediate quote tool on the live page as soon as you get on the website. You’ll have to fill out details about your vehicle, such as your car’s:

  • Year
  • Make
  • Model
  • Mileage

For your personal information, you’ll have to write down your:

  • Full name
  • Phone number
  • Email address
  • ZIP code

Cancellations and Transfers

If you’re unhappy with your Concord Auto Protect warranty plan or service, you can get a full refund within the 30 days of your contract. After that, you can get a prorated refund if you still need to cancel. All plans can be transferred, which could give your car’s resale value a small boost if you decide to sell.


Concord Auto Protect Reviews

Concord Auto Protect unfortunately has a F rating from the BBB but a rating of 1.87 out of 5.0 stars from over 94 customer reviews. A BBB customer review rating this high is rare in the warranty industry. Out of the more than 380 reviews on Trustpilot, 74 percent give 5.0 stars, which gives Concord Auto Protect an overall rating of 1.6 out of 5.0 stars.

Like all warranty providers, Concord has its share of both negative and positive reviews.

Positive Reviews

Reviews on Trustpilot are overwhelmingly positive for the warranty provider, citing its convenience for paying the repair shop directly and ensuring car repairs and claims are handled in a timely manner. Reviews also focus on Concord’s excellent customer service.

“Concord [honored] the repairs and did not give us any issues about it. … [It] was quicker than we expected it would be. … We got our money's worth with the plan.”

– Mikey N., Trustpilot

“It has been a pleasure using Concord Auto Protect so far. The agent was very kind and never pushy, even through all my questions I asked. He went into great detail explaining everything to me so I understood my coverage and so on.”

– Alma D., Trustpilot

Negative Reviews

Like with all companies, customers had some negative things to say. Some customers take issue with Concord not being responsive and not covering repairs that these customers believed they should have covered. Some customers also feel that Concord’s prices were high, and that the company didn’t provide the benefits advertised.

“I have called and emailed several times about them not following through on their coverage. … They have not followed through with their obligation. I paid $2,500 for the coverage and have paid out almost $1,000 out of pocket for covered repairs.”

– Unidentified customer, BBB

“Absolutely horrible! I bought four years and they gave me one for $3,000. … My bill was $1,600 after they only covered a total of $700 and no rental car for two days. The work was six hours but took two days. … They don’t cover any rental car unless it’s over eight hours.”

– Dan, Trustpilot


Bottom Line On Concord Auto Protect: 3.9 Stars

Though fairly new to the industry, Concord Auto Protect has a good reputation and excellent customer reviews overall. Prices are also some of the lowest available. Though there are only three plans to choose from, drivers may still find what they’re looking for in these options.

Review CategoryRatings Score
Reputation3.5
Coverage4.5
Price4.5
Customer Experience3.5
Overall Rating3.9

Top Recommendations For Extended Car Warranties

There’s no one-size-fits-all option for extended auto warranty companies. It’s up to you to decide what pricing works for your budget and what things you need in a vehicle service plan. The best way to choose a vehicle extended warranty provider is to compare quotes.

Concord Auto Protect is a great option, but we think you should also consider these two industry leaders. Get free quotes from a few of our top picks to compare plans and pricing.

Endurance
4.5
Reputation: 4.5/5.0
Coverage: 5.0/5.0
Price: 4.5/5.0
Customer Experience: 4.5/5.0
idée Endurance is our first choice for extended warranties
  • Best Plan Offerings
  • Mileage Covered: 200,000 miles on the odometer
  • Free Cancellation: Full refund within 30 days
  • Plan Options: 6 different plans to choose from
  • Longest Plan Term: Up to 8 years
  • Discounts: $300 same-day signup discount, $250 shopping voucher, and others
Plan coverage includes Endurance Elite perks™
Exclusionary plan One-year membership for free
Powertrain plan Tire repair and replacement
Maintenance coverage with Endurance Advantage Key fob replacement
Roadside assistance Total loss protection
Towing Collision discount
Rental car $250 rewards voucher
Trip interruption coverage Endurance Protect app

Endurance: Best Plan Offerings

With numerous plans to choose from and enticing perks in the included Endurance Elite Benefits, Endurance provides quality coverage at many accessible prices. In our review, Endurance scored highly across the board for reputation, coverage, price, and customer experience, with a 4.5-star rating overall.

Read our Endurance Warranty review to learn more.

Carchex: High Mileage Limits

If your issue with Concord Auto Protect is that it doesn’t have enough options to choose from, Carchex may be a great alternative. This extended car warranty company offers five levels of coverage with several protection plans options under each tier, making coverage highly customizable. Carchex provides great warranties for used cars because it covers vehicles with up to 250,000 miles on the odometer.

Read our Carchex review to learn more.

Concord Auto Protect: FAQ

How long has Concord Auto Protect been in business?

Concord Auto Protect has been in the extended vehicle service contract business since June 2013.

How do I cancel my auto protection plan?

To cancel your auto protection plan with Concord, call the company at 888-399-2811. You can get a full refund if you cancel within 30 days of your new contract date. After that time, you can get a prorated refund.

How do I file a claim with Concord Auto Protect?

To file a claim with Concord Auto Protect, bring your vehicle to any ASE-certified repair facility and give your Concord Auto Protect information. Concord will pay for the covered car repairs over the phone. There’s no paperwork or limit on the number of claims filed. You also don’t have to pay first and then be reimbursed.

How We Rate Warranty Providers

Our review process aims to deliver consistent and unbiased assessments of extended auto warranty providers. While there are multiple qualities that make a warranty company successful, our review team focuses on those we believe are the most important for consumers:

  • Reputation: It’s important that an extended car warranty company is able to meet its claims obligations. Companies with a strong rating from the Better Business Bureau (BBB) and a long history of reliable service score well in this category. We also evaluate the availability and transparency of each company’s contracts, as well as whether each provider offers a money-back guarantee.
  • Coverage: Our team of experts looks at the number of extended warranty plans available, as well as term limits, exclusions, and added benefits like roadside assistance. Ratings also take into account the availability of maintenance coverage.
  • Cost: Cost can be difficult to compare between providers because so many factors impact vehicle service contract pricing. To determine our cost score, we perform a secret shopper analysis for a variety of vehicles and plans and consider available deductibles.
  • Customer Experience: We listen to real customer sales calls and comb through reviews on sites like the BBB to learn about customer experiences. Warranty companies with a low volume of complaints score well in this area. We also consider the availability of mobile apps and chat features.

*Data accurate at time of publication.