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Carvana Extended Warranty Review

Are you looking to purchase a used car from Carvana? Read our guide to find out about Carvana extended warranty coverage, costs, services, and alternatives.

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12/17/2023 01:57 AM

The Gist:

  • We rate the Carvana Extended Warranty 4.0 out of 5.0 stars for being an affordable and convenient option.
  • Carvana’s standard Limited Warranty is good for 100 days or 4,189 miles on every car purchased.
  • CarvanaCare® protection plans come with roadside assistance, which includes towing and emergency fuel delivery.
Reputation: 4.5/5.0
Coverage: 5.0/5.0
Price: 4.5/5.0
Customer Experience: 4.5/5.0
idée Endurance is our first choice for extended warranties
  • Best Plan Offerings
  • Mileage Covered: 200,000 miles on the odometer
  • Free Cancellation: Full refund within 30 days
  • Plan Options: 6 different plans to choose from
  • Longest Plan Term: Up to 8 years
  • Discounts: $300 same-day signup discount, $250 shopping voucher, and others
Plan coverage includes Endurance Elite perks™
Exclusionary plan One-year membership for free
Powertrain plan Tire repair and replacement
Maintenance coverage with Endurance Advantage Key fob replacement
Roadside assistance Total loss protection
Towing Collision discount
Rental car $250 rewards voucher
Trip interruption coverage Endurance Protect app

Carvana offers a unique experience for buyers with its car vending machines and online used-car shopping. The retailer also provides additional services for buyers, including Carvana extended warranty options.

This review will detail Carvana’s extended car warranty coverage, including costs, services, and reviews. We’ll then compare it with those from the best extended car warranty companies in the business.

Carvana Extended Warranty Reviews

We give Carvana a 4.0-star rating out of 5.0. The company removes the hassle of going to a dealership and offers peace of mind for drivers since everything can be done online. Carvana’s extended warranty coverage is also above average, with three customizable options to choose from. 

Our rating for Carvana wasn’t higher because drivers have only a limited time window to add CarvanaCare coverage and the company has mixed reviews overall.

Review CategoryRatings Score
Customer Experience3.5
Overall Rating4.0

Carvana Pros And Cons

Pros Multiple extended warranty options available Affordable coverage options More than 5,000 repair facilities to choose from
Cons Average customer reviews Limited timeline to add CarvanaCare

Carvana Reviews

Most reviews on websites like the Better Business Bureau (BBB) are about the car buying process with Carvana, but can still give us an idea of the level of service the company provides. Carvana customers praise its online buying experience and overall ease of use, while customer complaints consistently state that Carvana doesn’t properly inspect its vehicles.

Positive Carvana Reviews

This was by far the best car buying experience I have ever had. Far better than wasting hours at the dealership and being hard sold a bunch of useless extras. The process is easy. The service is World Class. I would never buy another car the old-fashioned way.”

– Dave M. via BBB

“Fast, friendly service. The windshield was cracked in transit, and the delivery driver quickly pointed it out and made arrangements to have it replaced immediately. Silver Rock (warranty company) is definitely not as user-friendly or quick to respond as Carvana representatives.”

– Heather via Trustpilot

Carvana Complaints

“Delay after delay. Horrible experience.”

– Deven J. via BBB

“I trusted your 150-point inspection or whatever it is and was sold a car with dry-rotted tires. I just paid $700 to have them replaced. The car I traded in had new tires that I paid $1,100 for. Bad experience. Never again.”

– Kathi C. via Trustpilot

Carvana Reviews BBB

Carvana unfortunately has a F rating by the BBB. The provider has a 1.68-star rating with about 1,500 complaints within the past year. Note that Carvana is a big company that provides services nationwide, so some complaints are expected.

What Is Carvana?

Carvana is a used-car retailer headquartered in Tempe, Ariz. The company has seen rapid expansion since it was founded in 2012. In 2018, Carvana claimed to be the fastest-growing used car dealer in the United States.

Carvana currently has over 60,000 vehicles for sale on its website. The retailer provides home delivery or pickup at one of its automated car vending machines as soon as the next day.

What Does Carvana Extended Warranty Cover?

Through Carvana, you have the vehicle’s limited factory warranty if there’s time left on the manufacturer’s original warranty, and Carvana provides a 100-day limited warranty. You can also purchase the extended warranty option, CarvanaCare, which comes in three coverage levels. Below we break down each option.


Buyers can add one of three levels of Carvana’s extended warranty coverage. SilverRock, a third-party warranty company, administers all plans. A Carvana extended warranty, known as CarvanaCare, covers repairs after an unexpected mechanical breakdown. Drivers can add the coverage for their used vehicle at the time of purchase or by the end of the seven-day trial period Carvana allows.

Here’s an overview of the three CarvanaCare extended warranty plans available: 

CarvanaCare® Premier

This is the highest level of coverage available, incorporating the same covered elements as the lower-tier Essential and Plus plans in addition to one free year of oil changes, tire rotations, minor cosmetic repairs, and tire and wheel damage repairs.

CarvanaCare® Plus

This is a comprehensive coverage option that includes everything in the Essential plan, along with covered repairs for the steering, heat, and air conditioning systems.

CarvanaCare® Essential

This plan acts as basic mechanical coverage for the vehicle’s powertrain, including the engine, transmission, and drivetrain.

Every CarvanaCare plan also comes with roadside assistance, including:

  • Towing
  • Jump-starts
  • Flat tire assistance
  • Locksmith assistance
  • Emergency gas and fluids delivery 

Carvana Limited Warranty

All cars come with a Carvana Limited Warranty that is valid for 100 days or 4,189 miles, whichever comes first. The warranty covers basic engine and powertrain components if you experience a mechanical or electrical breakdown. The 100-day warranty will not cover damage to the car’s interior or any cosmetic repairs nor does it include damage from car accidents or work related to aftermarket parts.

How Much Is CarvanaCare?

We looked into quotes for Carvana extended warranty coverage and found pricing is affordable. There are multiple factors that influence pricing, including the type of car you purchase and its mileage. 

For a 2014 Honda Civic with 48,800 miles, we were offered the following quotes for a 5-year/125,000-mile warranty: 

  • CarvanaCare Essential: $2,200
  • CarvanaCare Plus: $2,175
  • CarvanaCare Premier: $2,631

Prices are easy to check with Carvana as extended warranty quotes are supplied instantly at checkout.

How Carvana Extended Warranties Work

Carvana makes it easy to price and purchase an extended warranty. You can buy CarvanaCare when you purchase your car or within seven days of purchase. You can cancel at any time and receive a prorated refund.

If your car experiences a mechanical problem or unexpected breakdown, you should take it to a licensed repair shop in Carvana’s network. For covered repairs, Carvana will pay the repair facility directly. You could end up paying a $0 deductible if the repair shop is in-network or a maximum of $50.

CarvanaCare: Our Take

Carvana extended warranty coverage is good for drivers who want to buy an extended warranty on the spot. While it has downsides, it can be an affordable option for many people. Look into the CarvanaCare Essential, CarvanaCare Plus, and Carvana Premier plans when buying a vehicle through Carvana.

Carvana Extended Warranty Competitors: Top Picks

You should explore all of your extended warranty options before deciding. We recommend reaching out to Carchex and CarShield for free warranty estimates.

Carchex: High Mileage Limits

Carchex is one of the most reputable and best car warranty companies. It offers five plan types with coverage up to 250,000 miles, ranging from bumper-to-bumper to powertrain coverage. Many drivers find different coverage levels and deductible options that work for their budget.

In our review, Carchex scored 4.4 out of 5.0 stars, in part because of its generous high mileage limits for older, used vehicles.

CarShield: Month-To-Month Contracts

CarShield is the most popular provider listed in our best extended auto warranty review. The company has several celebrity endorsements and has been featured on CNN, HGTV, ESPN, and more. CarShield offers six comprehensive warranty plans that can cover up to 300,000 miles.

The company received a rating of 4.3 out of 5.0 stars from our research and our review found CarShield to be an excellent option for affordable month-to-month extended warranty contracts.

Carvana Extended Warranty: FAQ

Below are some frequently asked questions about Carvana’s extended warranty:

What does a Carvana extended warranty cover?

CarvanaCare Essential covers your vehicle’s most important components, including the engine, transmission, and drivetrain. CarvanaCare Plus adds coverage for steering, heating, and air conditioning. Carvana’s highest extended warranty plan, CarvanaCare Premier, encompasses coverage from the Essential and Plus plans and provides one free year of tire, wheel, and cosmetic repairs.

Do you get a warranty with Carvana?

Yes, all used cars purchased through Carvana come with a Limited Warranty valid for 100 days or 4,189 miles, whichever comes first. The limited warranty covers basic and powertrain components.

What warranties does Carvana offer?

Carvana provides a Limited Warranty valid for 100 days or 4,189 miles, which is included with a vehicle purchase. For an additional cost, it offers extended warranty coverage called CarvanaCare. There are three customizable CarvanaCare plans that drivers can choose from.

How We Rate Warranty Providers

Our review process aims to deliver consistent and unbiased assessments of extended auto warranty providers. While there are multiple qualities that make a warranty company successful, our review team focuses on those we believe are the most important for consumers:

  • Reputation: It’s important that an extended car warranty company is able to meet its claims obligations. Companies with a strong rating from the Better Business Bureau (BBB) score well in this category. Established providers with a long history of reliable service also receive positive marks.
  • Coverage: Our team of experts looks at the number of extended warranty plans available, as well as term limits, exclusions, and added benefits like roadside assistance. Ratings also take into account the availability of maintenance coverage.
  • Cost: Cost can be difficult to compare between providers because so many factors impact vehicle service contract pricing. To determine our cost score, we perform a secret shopper analysis for a variety of vehicles and plans and consider available deductibles.
  • Customer Experience: We listen to real customer sales calls and comb through reviews on sites like the BBB to learn about customer experiences. Warranty companies with a low volume of complaints score well in this area. We also consider the availability of mobile apps and chat features.

*Data accurate at time of publication.

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