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Car transporter carries new vehicles along the highway

Mercury Auto Transport Reviews

We rate Mercury Auto Transport 4.9 out of 5.0 stars because of their industry reputation. While their costs could be better, they could be a great fit for you.

From our #1 rated provider, montway_logo


10/01/2023 04:15 PM

When you’re shipping your vehicle for the first time, finding an auto transport company can be overwhelming, especially if you’re not familiar with the process. Customer satisfaction is at the core of Mercury Auto Transport’s effort to provide affordable and easy-to-use vehicle shipping services. But with so many providers available, is it truly the best option?

It’s good to compare free quotes from several reputable shipping companies before choosing one so you can find the best price. We’ve researched and compared the best car shipping companies for you. In this review, we’ll examine Mercury Auto Transport’s prices, services, industry reputation, and customer reviews to help you decide if the company is the right auto shipper for you.

Mercury Auto Transport Review

Mercury Auto Transport works to provide affordable vehicle shipping with no hidden fees. Additionally, the shipping broker offers multiple transport options through its network of licensed auto carriers.

Mercury Auto Transport has above-average reviews, and most customers recommend the company.

Review CategoryRatings Score
Customer Experience4.7
Overall Star Rating4.9

Is Mercury Auto Transport Legit?

Yes, Mercury Auto Transport is legit. The company is based in Davie, Florida and is an experienced car transporter that’s shipped more than 186,000 vehicles around the country since 2008. As a licensed, bonded, and insured broker, Mercury uses a network of motor carriers to connect its customers with auto shipping services.

Mercury Auto Transport ships the following types of vehicles nationwide, including Hawaii and Alaska:

  • Cars
  • SUVs
  • Classic cars
  • Trucks
  • Pickups
  • Boats
  • RVs

Transports with this shipping broker are always door-to-door, making pickup and delivery simple. Expedited delivery can also be handled with open or enclosed shipping.

Mercury Auto Transport Pros And Cons

Pros Available nationwide High customer review scores All carriers are vetted and licensed by the Federal Motor Carrier Safety Administration (FMCSA)
Cons Doesn’t offer tracking services No terminal-to-terminal shipping

Mercury Auto Transport BBB

When it comes to industry standing, Mercury Auto Transport is accredited by the Better Business Bureau (BBB) and holds a B rating. The company’s highly satisfied customers are also a testament to its high quality of service. The company has an average rating of 4.74 out of 5.0 stars from more than 605 BBB customer reviews.  

Mercury Auto Transport Google Reviews

Along with having great reviews from BBB, the company has an average rating of 4.7 out of 5.0 stars from more than 7,110 Google reviews.

Positive Mercury Auto Transport Reviews

In favorable reviews, customers praise Mercury Auto Transport’s professional service.

“Great service. I was given daily updates about my auto transport. They had a hauler within a few days and were very understanding when I could not make the first pickup date work. The hauler they found was also great.”

– David E. via BBB

“Very professional. I never shipped a car before and they made the process very clear to understand and stayed in touch with me the whole way.”

– Tonya B. via BBB

Mercury Auto Transport Complaints

Negative Mercury Auto Transport reviews highlight miscommunication and vehicles being damaged during shipping.

“Kept being put off until it was too late to transport. Took [a] long time to answer emails and messages. I would not recommend them to anybody.”

– Sandra M. via BBB

“Don’t use them! They have refused to pay for damages made to our truck, so we notified them immediately about it. We now currently have lawyers involved due to the $10,000 in damages!”

– Diana A. via BBB

Mercury Auto Transport Cost

Our team received quotes from Mercury Auto Transport for shipping an operable 2020 Hyundai Elantra traveling over 500 miles, and the costs ranged from around $455 to $1,285.

Here are a few sample prices we collected for Mercury’s open and enclosed transport services:

Shipping DistanceVehicle

Open or
Enclosed Shipping

Mercury Auto
Transport Quote

Charlotte, NC to Cleveland, OH

(515 miles)

2020 Hyundai ElantraOpen$455

Rapid City, SD to Atlanta, GA

(1,504 miles)

2020 Hyundai ElantraOpen$955

Rapid City, SD to Atlanta, GA

(1,504 miles)

2020 Hyundai ElantraEnclosed$1,265

Washington D.C. to Seattle, WA

(2,761 miles)

2020 Hyundai ElantraEnclosed$1,285

Keep in mind that car shipping costs differ based on the type of transportation, the vehicle, and the mileage between pickup and drop-off locations. Other key factors include:

  • Time of year: The cost tends to be higher during the summer and in January.
  • Vehicle size: Larger cars are more expensive to ship.
  • Urgency: Choosing a delivery date that’s closer will result in a higher shipping charge.
  • Type of transport: Enclosed transport is more expensive than open transport.
  • Distance: Cross-country shipping is more expensive than local shipment overall, but it costs less per mile.
  • Delivery method: Door-to-door shipping costs more than terminal-to-terminal shipping. Mercury Auto Transport only offers door-to-door shipping.
  • Price of fuel: When fuel costs are higher, shipping costs may go up.

All charges, taxes, and insurance are included in the initial quotes you receive from Mercury Auto Transport and its carriers. There’s no need to worry about any hidden fees once your car shipment has been processed.

Mercury Auto Transport Services

Mercury Auto Transport ships vehicles nationwide, and its services include:

  • Open vehicle transport: It’s the most common method of shipping cars, but your vehicle will be exposed to the elements and road debris throughout the entire process.
  • Enclosed vehicle transport: With this method, your vehicle will be shipped in a shipping container or enclosed trailer to protect it from damage during transit. It’s usually pricier than open transport, but it’s an excellent option for luxury and classic car owners looking for peace of mind.
  • Door-to-door delivery: Your vehicle is picked up and dropped off as close to your home as possible.

Mercury Auto Transport doesn’t guarantee delivery dates because unexpected circumstances may arise, such as inclement weather or closed roads.

Mercury Auto Transport Reviews: Conclusion

In this review, we rated Mercury 4.9 out of 5.0 stars. We think their industry reputation and transport options make it a great options for car shipping. If you’re not convinced, check out some of their competitors below.

Mercury Auto Transport Competitors

We suggest getting quotes from a few auto transport companies to find the best price. As you look for the best provider to ship your car, consider comparing quotes from two of our top-rated providers: Sherpa Auto Transport and Easy Auto Ship.

Sherpa Auto Transport: 4.5 Stars

Sherpa Auto Transport, which was founded in 2017, has continuously set the standard for customer service and quality. Customers can trust that their vehicles are in excellent hands thanks to the company’s consistent communication throughout the transportation process.

Sherpa Auto Transport’s most valuable benefit is its Price Lock Promise, which assures that pricing will not increase during shipment. Sherpa’s prices may be higher than those of competitors, but the Price Lock Promise ensures expenses remain reasonable.

Learn more in our Sherpa Auto Transport review.

Sherpa Auto Transport
BBB Rating : A+ Phone : 888-202-7706 Coverage : 49 states
Pros & Cons
Pros Locked-in shipping rates through the Price Lock Promise Vetted network of reliable and friendly carriers Strong customer service ratings on the Better Business Bureau (BBB) Offers a Clean Car Guarantee Cons Slightly higher prices than competitors Does not provide terminal-to-terminal shipping

Sherpa Auto Transport has many strengths, from excellent customer service to the added security of the Price Lock Promise.

Easy Auto Ship: 4.5 Stars

Easy Auto Ship is a trusted and reliable auto transport company that provides a wide range of services at affordable costs. The company provides vehicle shipping services across the country and abroad at favorable rates without sacrificing quality.

In our review of the best vehicle shipping companies, Easy Auto Ship was named Best for Locked-In Rates. Easy Auto Ship offers competitive rates for open and enclosed vehicle transport. Aside from standard vehicles, Easy Auto Ship can transport motorcycles, RVs, and much more. The auto transporter also offers door-to-door shipping, as well as multi-car shipping and international vehicle shipping.

Learn more in our Easy Auto Ship review.

Easy Auto Ship Best For Locked-In Rates
BBB Rating : A+ Phone : 844-825-6207 Coverage : 50 states
Pros & Cons
Pros Guaranteed pricing from quotes Inexpensive car shipping rates Simple and streamlined booking process Free rental car if shipment takes more than two weeks Cons No 24/7 customer assistance No way to track shipments

Our team rates Easy Auto Ship 4.3 out of 5.0 stars and recognizes it for having the Best Added Benefits for 2022. The company is highly rated, and customers consistently praise Easy Auto Ship for its affordability, guaranteed car shipping quotes, and easy shipping process.

Mercury Auto Transport: FAQ

Below are some frequently asked questions about Mercury Auto Transport:

How does Mercury Auto Transport work?

When you request service, Mercury Auto Transport will post your vehicle shipment through its network, including national dispatch boards. Afterward, you’ll be presented with offers from FMCSA-licensed and insured carriers. Once you accept an offer, the company will use the contact information you submit to send you a service agreement that guarantees the price, door-to-door service, and 100 percent bumper-to-bumper insurance coverage.

How much does it cost to ship a car with Mercury Auto Transport?

According to our quote estimates, the cost to ship a car with Mercury Auto Transport ranges from $500 to nearly $1,000. The company has affordable prices for car owners in every state, but the cost will depend on your vehicle type, the shipping method you choose, and the distance between pickup and delivery locations.

What is the best auto transport company?

We gave Montway Auto Transport the title of Best Reputation in our review of the best auto transport companies because of its reliability and below-average pricing.

How We Rate Auto Shippers

Our review process aims to deliver consistent and unbiased assessments of car shipping companies. While there are multiple qualities that make an auto transport provider successful, our review team focuses on those we believe are the most important for consumers:

  • Cost: Cost can be difficult to compare between providers because so many factors impact auto shipping rates. To determine our cost score, we perform a secret shopper analysis for a variety of vehicles and routes.
  • Services: Our team of experts looks at the types of services available, as well as insurance coverage and the ability to guarantee pickup and drop-off dates. Ratings also take into account whether the transport company is a broker or a carrier.
  • Reputation: It’s important that a car shipping provider is able to deliver your vehicle in a safe and timely manner. Companies with a strong rating from the Better Business Bureau (BBB) score well in this category. Established providers with a long history of reliable service also receive positive marks.
  • Customer Experience: We comb through consumer reviews on sites like the BBB to learn about customer experiences. Car transport companies with a low volume of complaints score well in this area.

*Data accurate at time of publication.